Published in

Wageningen Academic Publishers, Journal on Chain and Network Science, 3(11), p. 223-234, 2011

DOI: 10.3920/jcns2011.x198

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How well do food retailers know their customers? The case of mountain food products in Europe

Journal article published in 2011 by Virginie Baritaux, Cleo Tebby ORCID, Cesar Revoredo Giha
This paper is made freely available by the publisher.
This paper is made freely available by the publisher.

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Abstract

The issue of how well retailers predict consumers' preferences and requirements for food products has seldom been examined in literature. This paper deals with this issue focusing on the specific case of mountain food products (MFP) in Europe. Due to consumers' imperfect knowledge of MFP and the absence of an official definition of these products, retailers are surrounded with uncertainty about how to market these products and especially about how consumers perceive and assess MFP. In this paper, we analyse retailers' perceptions as regards MFP and the extent to which they match consumers' views. Results reveal that retailers' perceptions differ by country. They also show that retailers associated with 'alternative' supply chains seem to have a more accurate perception of consumers' preferences as regards MFP.