Victoria University of Wellington Library’s support for research is at a crossroads. The university is implementing an ambitious research strategy. In response, the library is repositioning services and support based on the identified needs of our researchers and contextualized within the research lifecycle. This is paralleled by the changing expectations and responsibilities of library staff and the skills, knowledge and pan-university relationships that are needed to deliver these evolving services. In this case study the key priorities for the Library’s service development and delivery are outlined along with plans for building the capability of subject librarians in key areas. It discusses the challenges that are being addressed and key initiatives undertaken in collaboration with other university colleagues. It outlines strengths that already exist within the library structure, identifies what new skills and competencies are required, and touches on future developments.