Integrated assessment models, decision support systems (DSS) and Geographic Information Systems (GIS) are examples of a growing number of computer-based tools designed to provide decision and information support to people engaged in formulating and implementing environmental policy and management. It is recognised that environmental policy and management users are often not as receptive to using such tools as desired but that little research has been done to uncover and understand the reasons. There is a diverse range of environmental decision and information support tools (DISTs) with uses including organisational and participatory decision support, and scientific research. The different uses and users of DISTs each present particular needs and challenges to the tool developers. The lack of appreciation of the needs of end-users by developers has contributed to the lack of success of many DISTs. Therefore it is important to engage users and other stakeholders in the tool development process to help bridge the gap between design and use. Good practice recommendations for developers to involve users include being clear about the purpose of the tool, working collaboratively with other developers and stakeholders, and building social and scientific credibility.