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Wiley, Journal of Public Affairs, 2(12), p. 109-119, 2012

DOI: 10.1002/pa.1412

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Unpacking the social media phenomenon: Towards a research agenda

Journal article published in 2012 by Jan H. Kietzmann ORCID, Bruno S. Silvestre, Ian P. Mccarthy, Leyland F. Pitt
This paper is available in a repository.
This paper is available in a repository.

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Abstract

In this paper, we highlight some of the challenges and opportunities that social media presents to researchers, and offer relevant theoretical avenues to be explored. To do this, we present a model that unpacks social media by using a honeycomb of seven functional building blocks. We then examine each of the seven building blocks and, through appropriate social and socio-technical theories, raise questions that warrant further in-depth research to advance the conceptualization of social media in public affairs research. Finally, we combine the individual research questions for each building block back into the honeycomb model to illustrate how the theories in combination provide a powerful macro-lens for research on social media dynamics.