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Alternate track papers & posters of the 13th international conference on World Wide Web - WWW Alt. '04

DOI: 10.1145/1010432.1010442

Proceedings of the 13th international World Wide Web conference on Alternate track papers & posters - WWW Alt. '04

DOI: 10.1145/1013367.1013377

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A quality model for multichannel adaptive information.

Proceedings article published in 2004 by Carlo Marchetti, Barbara Pernici ORCID, Pierluigi Plebani
This paper is available in a repository.
This paper is available in a repository.

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Abstract

The ongoing diffusion of novel and mobile devices offers new ways to provide services across a growing set of network technologies. As a consequence, traditional information systems evolve to multichannel systems in which services are provided through different channels, being a channel the abstraction of a device and a network. This work proposes a quality model suitable for capturing and reasoning about quality aspects of multichannel information systems. In particular, the model enables a clear separation of modeling aspects of services, networks, and devices. Further, it embeds rules enabling the evaluation of end-to-end quality, which can be used to select services according to the actual quality perceived by users.