The present work gives new refined results for electron impact excitation rates and collision strengths for transitions of type [Ar]3d 10 4snl–>[Ar]3d 10 4sn'l', n, n'=4,5, and ΔJ=0,1in Zn-like W ion. We have examined the position and widths of the resonant states of type 1s 2 2s2p 6 3s 2 3p 6 3d 10 4s 2 nl. Autoionizing states can radically alter the low temperature behavior of collision rates, and are a major contributor to opacity. Preliminary results for Auger rates are presented. Hartree-Fock calculations have been carried out followed by a configuration interaction (CI) in intermediate coupling using the suite of Cowan's codes.