We present new mass estimates of the cluster of galaxies MS2137.3–2353, inferred from X-ray and strong lensing analyses. This cluster exhibits an outstanding strong lensing configuration and indicates a well-relaxed dynamical state, being most suitable for a mass reconstruction which combines both techniques. Despite this, several previous studies have claimed a significant discrepancy between the X-ray and the strong lensing mass estimates. The primary aim of this paper is to address and explain this mismatch. For this purpose, we have analysed Chandra observations to recover the profiles of the intracluster medium properties and, assuming a functional form for the matter density, the total mass distribution. The notable strong-lensing features of MS2137.3 allow us to reconstruct its projected mass in the central regions with good accuracy, by taking advantage of the lensing inversion code lenstool. We compare the results obtained for both methods. Our mass estimates for MS2137.3 are in agreement within errors, leading to a mean, extrapolated value of M200≃ 4.4 ± 0.3 × 1014 M⊙, under the assumption of the Navarro–Frenk–White (NFW) mass profile. However, the strong lensing mass estimate is affected by the details of the brightest cluster galaxy mass modelling, since the radial arc is a very sensitive probe of the total mass derivative in the central region. In particular, we do not find evidence for a high concentration for the NFW density profile, as reported in some earlier works.