Abstract We report on a remarkable change in the spectral energy distribution (SED) of Mrk 841, providing new insights on how the soft X-ray excess emission in active galactic nuclei (AGNs) is produced. By Swift monitoring of a sample of Seyfert-1 galaxies, we found an X-ray spectral hardening event in Mrk 841. We thereby triggered our XMM-Newton, NuSTAR, and Hubble Space Telescope observations in 2022 to study this event. Our previous investigations of such events in other AGNs had shown that they are caused by obscuring winds. However, the event in Mrk 841 has different spectral characteristics and origin. We find it is the soft X-ray excess component that has become dimmer. This is, importantly, accompanied by a similar decline in the optical/UV continuum, suggesting a connection to the soft X-ray excess. In contrast, there is relatively little change in the X-ray power law and the reflection components. Our SED modeling suggests that the soft X-ray excess is the high-energy extension of the optical/UV disk emission, produced by warm Comptonization. We find the temperature of the disk dropped in 2022, explaining the observed SED dimming. We then examined the Swift data, taken over 15 yr, to further decipher the UV and X-ray variabilities of Mrk 841. A significant relation between the variabilities of the X-ray spectral hardness and that of the UV continuum is found, again suggesting that the soft excess and the disk emission are interlinked. This is readily explicable if the soft excess is produced by warm Comptonization.