Process optimization by means of the service blueprint technique - Restructuring the preoperative clinic at Frankfurt University Hospital from the patient's point of view,Prozessoptimierung mittels service-blueprint-technik - Die umstrukturierung der prämedikationsambulanz im Universitätsklinikum Frankfurt aus Sicht des Patienten

Journal article published in 2012 by R. Strametz , S. Fließ, N. L'Allemand, W. Roßkopf, T. Iber

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