This research advances the knowledge in customer behavior literature by adding new exogenous and moderating variables to the UTAUT framework. It explores the relationships among e-shopping service quality (an exogenous variable), e-shopping drivers (performance expectancy, effort expectation, social influence, and facilitating conditions), e-shopping intention, and e-shopping adoption with the moderating role of offline brand trust in an e-shopping context. Structure equation modeling was performed to confirm the distinctiveness of variables and path analysis based on a sample size of 356 e-shoppers in Pakistan. The outcomes demonstrate that e-shopping drivers are influenced by e-shopping service quality. Moreover, e-shopping intention and e-shopping adoption are led by e-shopping drivers. Furthermore, the relationship between e-shopping drivers and e-shopping intention is moderated by offline brand trust. The discussion of theoretical and practical implications and study limitations are also presented.