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Frontiers Media, Frontiers in Psychology, (14), 2023

DOI: 10.3389/fpsyg.2023.1109092

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Exploring the mechanism of live streaming e-commerce anchors’ language appeals on users’ purchase intention

Journal article published in 2023 by Erwei Ma, Jiaojiao Liu, Kai Li
This paper is made freely available by the publisher.
This paper is made freely available by the publisher.

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Abstract

IntroductionLive streaming e-commerce is an important way for consumers to shop nowadays. Anchors, as salesperson in live streaming e-commerce, greatly affect the sales of the broadcast room. This paper studies the influence mechanism of anchors’ language appeals, rational appeal, and emotional appeal on users’ purchase intention. This study establishes a research framework which based on stimulus-organism-response (SOR) theory, and constructs a model to reflect the relationship between anchors language appeals, self-referencing, self-brand congruity, and purchase intention.MethodsSurvey using a convenience sample (N = 509) was conducted on Chinese mainland netizens through WJX platform (October 17-23, 2022) to obtain data. The partial least square structural equation modeling (PLS-SEM) method was used for data analysis.ResultsThe study found that anchors’ language appeals was positively correlated with self-referencing and self-brand congruity, and there is a positive correlation between self-referencing, self-brand congruity, and purchase intention. Self-referencing and self-brand congruity play a mediating effect between anchors language appeals and purchase intention.DiscussionThis study advances the literature on live streaming e-commerce research and SOR and provides practical implications to influence the strategy of the e-commerce anchors.