Dissemin is shutting down on January 1st, 2025

Published in

ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 3(54), p. 75-118, 2023

DOI: 10.1145/3614178.3614183

Links

Tools

Export citation

Search in Google Scholar

A Design Theory for Certification Presentations

Journal article published in 2023 by Sebastian Lins ORCID, Jan-Michael Becker ORCID, Kalle Lyytinen ORCID, Ali Sunyaev ORCID
This paper was not found in any repository, but could be made available legally by the author.
This paper was not found in any repository, but could be made available legally by the author.

Full text: Unavailable

Green circle
Preprint: archiving allowed
Green circle
Postprint: archiving allowed
Red circle
Published version: archiving forbidden
Data provided by SHERPA/RoMEO

Abstract

Prior information system research remains inconsistent of the effects of system certifications. In their current use, certifications are often reduced to graphical seals. This approach fails to incorporate detailed assurance information emanating from the certification process. To address this gap, we adopt a design science approach and deploy a four-phase research design to clarify how to design impactful IS certification presentations. First, we identify sources of users' limited understanding of seals and formulate a design proposal for a certification presentation by drawing upon the elaboration likelihood model. In the second phase, we formulate and validate a set of design meta-requirements and guidelines to improve certification presentation, using cognitive load theory and Toulmin's model of argumentation as kernel theories. In the third phase, new certification presentations that comply with the proposed guidelines are developed and evaluated for their effectiveness. We show that presentations that augment seal-based certification presentations with richer assurance information improve certification effectiveness. This increases users' assurance and trust perceptions when the presentations align with the users' cognitive information processing needs in ways that reduce their cognitive load and enhance argument quality of assurance information.