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Taylor and Francis Group, Journal of Nonprofit and Public Sector Marketing, 2(35), p. 215-241, 2022

DOI: 10.1080/10495142.2022.2066598

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Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard

Journal article published in 2022 by Cleiton Rodrigues de Vasconcelos ORCID, Raíssa Souto Maior Corrêa de Carvalho ORCID, Fagner José Coutinho de Melo ORCID, Denise Dumke de Medeiros ORCID
This paper was not found in any repository, but could be made available legally by the author.
This paper was not found in any repository, but could be made available legally by the author.

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