Published in
Springer Verlag, Lecture Notes in Computer Science, p. 479-493, 2022
DOI: 10.1007/978-3-031-05412-9_33
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Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry
Book chapter published in 2022 by
Malu Mafra 
,
Kennedy Nunes ,
Adailton Castro ,
Adriana Lopes ,
Ana Carolina Oran ,
Geraldo Braz Junior ,
João Almeida ,
Anselmo Paiva ,
Aristofanes Silva ,
Simara Rocha ,
Davi Viana ,
Aurea Melo ,
Raimundo Barreto ,
Luis Rivero
,
Kennedy Nunes ,
Adailton Castro ,
Adriana Lopes ,
Ana Carolina Oran ,
Geraldo Braz Junior ,
João Almeida ,
Anselmo Paiva ,
Aristofanes Silva ,
Simara Rocha ,
Davi Viana ,
Aurea Melo ,
Raimundo Barreto ,
Luis Rivero
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