Significance Forecasting COVID-19 healthcare demand has been hindered by poor data throughout the pandemic. We introduce a robust model for predicting COVID-19 transmission and hospitalizations based on COVID-19 hospital admissions and cell phone mobility data. This approach was developed by a municipal COVID-19 task force in Austin, TX, which includes civic leaders, public health officials, healthcare executives, and scientists. The model was incorporated into a dashboard providing daily healthcare forecasts that have raised public awareness, guided the city’s staged alert system to prevent unmanageable ICU surges, and triggered the launch of an alternative care site to accommodate hospital overflow.