It has been 10 years since the ash cloud from the eruption of Eyjafjallajökull caused unprecedented disruption to air traffic across Europe. During this event, the London Volcanic Ash Advisory Centre (VAAC) provided advice and guidance on the expected location of volcanic ash in the atmosphere using observations and the atmospheric dispersion model NAME (Numerical Atmospheric-Dispersion Modelling Environment). Rapid changes in regulatory response and procedures during the eruption introduced the requirement to also provide forecasts of ash concentrations, representing a step-change in the level of interrogation of the dispersion model output. Although disruptive, the longevity of the event afforded the scientific community the opportunity to observe and extensively study the transport and dispersion of a volcanic ash cloud. We present the development of the NAME atmospheric dispersion model and modifications to its application in the London VAAC forecasting system since 2010, based on the lessons learned. Our ability to represent both the vertical and horizontal transport of ash in the atmosphere and its removal have been improved through the introduction of new schemes to represent the sedimentation and wet deposition of volcanic ash, and updated schemes to represent deep moist atmospheric convection and parametrizations for plume spread due to unresolved mesoscale motions. A good simulation of the transport and dispersion of a volcanic ash cloud requires an accurate representation of the source and we have introduced more sophisticated approaches to representing the eruption source parameters, and their uncertainties, used to initialize NAME. Finally, upper air wind field data used by the dispersion model is now more accurate than it was in 2010. These developments have resulted in a more robust modelling system at the London VAAC, ready to provide forecasts and guidance during the next volcanic ash event.