Abstract Undesired forces during human-robot interaction limit training effectiveness with rehabilitation robots. Thus, avoiding such undesired forces by improved mechanics, sensorics, kinematics, and controllers are the way to increase exoskeleton transparency. In this paper, the arm therapy exoskeleton ARMin IV+ was used to compare the differences in transparency offered by using the previous feed-forward model-based controller, with a disturbance observer in a study. Systematic analysis of velocity-dependent effects of controller transparency in single- and multi-joint scenarios performed in this study highlight the advantage of using disturbance observers for obtaining consistent transparency behavior at different velocities in single-joint and multi-joint movements. As the main result, the concept of the disturbance observer sets a new benchmark for ARMin transparency.