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SAGE Publications, California Management Review, p. 000812561985931

DOI: 10.1177/0008125619859318

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Letting the Computers Take Over: Using AI to Solve Marketing Problems

Journal article published in 2019 by Gijs Overgoor, Manuel Chica, William Rand ORCID, Anthony Weishampel
This paper was not found in any repository, but could be made available legally by the author.
This paper was not found in any repository, but could be made available legally by the author.

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Abstract

Artificial intelligence (AI) has proven to be useful in many applications from automating cars to providing customer service responses. However, though many firms want to take advantage of AI to improve marketing, they lack a process by which to execute a Marketing AI project. This article discusses the use of AI to provide support for marketing decisions. Based on the established Cross-Industry Standard Process for Data Mining (CRISP-DM) framework, it creates a process for managers to use when executing a Marketing AI project and discusses issues that might arise. It explores how this framework was used to develop three cutting-edge Marketing AI applications.