Rural Small and Medium Enterprises devote significant resources exclusively for finding information so as to perform public services. The current period of information technology achievements but also financial crisis necessitates a different approach by local agencies and regional public authorities so as to provide information to rural businesses. In this paper , a European project entitled “Rural Inclusion” aiming at making the life of civil servants and rural entrepreneurs easier through innovative e-government services, training tools and methods is presented. In particular, this project offers collaborative learning for public authorities on providing information and adopting and deploying innovative e-government services, aiming at reducing the administrative burdens of rural businesses. In this light, this paper presents a framework for public authorities’ training so as to model and provide information and e-government services.