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SAGE Publications, Current Directions in Psychological Science, 5(20), p. 321-324, 2011

DOI: 10.1177/0963721411418472

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The Risk of Polite Misunderstandings

Journal article published in 2011 by Jean-Francois Bonnefon ORCID, Aidan Feeney, Wim De Neys
This paper is made freely available by the publisher.
This paper is made freely available by the publisher.

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Abstract

We review evidence showing that politeness taxes mental resources and creates confusion about what is truly meant during interactions. While this confusion can be useful in low-stakes situations, it can have negative, even dangerous consequences in high-stakes situations such as flying a plane in an emergency or helping a patient decide on a course of treatment. Unfortunately, high-stakes situations are especially conducive to politeness-based misunderstandings. Although policies that discourage politeness in high-stakes situations are undergoing empirical assessment, we suggest that research is needed on the nonverbal cues that help people disambiguate polite statements.