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Statistical Dialog Management Methodologies for Real Applications.

Journal article published in 2010 by David Griol, Zoraida Callejas ORCID, Ramón López-Cózar
This paper was not found in any repository; the policy of its publisher is unknown or unclear.
This paper was not found in any repository; the policy of its publisher is unknown or unclear.

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Abstract

In this paper we present a proposal for the development of dialog systems that, on the one hand, takes into account the benefits of using standards like VoiceXML, whilst on the other, includes a statistical dialog module to avoid the effort of manually defining the dialog strategy. This module is trained using a labeled dialog corpus, and selects the next system response considering a classification process that takes into account the dialog history. Thus, system developers only need to define a set of VoiceXML files, each including a system prompt and the associated grammar to recognize the users responses to the prompt. We have applied this technique to develop a dialog system in VoiceXML that provides railway information in Spanish.