@article{Li2023, author = {Li, Rui and Li, Yong-Quan and Ruan, Wen-Qi and Zhang, Shu-Ning and Wang, Mei-Yu}, doi = {10.1016/j.tourman.2022.104704}, journal = {Tourism Management}, month = {jun}, pages = {104704}, title = {Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors}, url = {https://oadoi.org/10.1016/j.tourman.2022.104704}, volume = {96}, year = {2023} }