@article{Gandhi2020, author = {Gandhi, Surjit Kumar and Sachdeva, Anish and Sachdeava, Anish and Gupta, Ajay}, doi = {10.1504/ijlsm.2020.104779}, journal = {International Journal of Logistics Systems and Management}, month = {jan}, pages = {1}, title = {Service Quality in Manufacturing Supply Chains: A Bi-directional perspective from Indian SMEs}, url = {https://doi.org/10.1504/ijlsm.2020.104779}, volume = {35}, year = {2020} }