Published in

Elsevier, Procedia Economics and Finance, (9), p. 425-432, 2014

DOI: 10.1016/s2212-5671(14)00044-6

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Customers’ Ethical Behaviour towards Hotels

Journal article published in 2014 by Irene Tilikidou, Antonia Delistavrou, Nikolaos Sapountzis
This paper is made freely available by the publisher.
This paper is made freely available by the publisher.

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Preprint: archiving allowed
Green circle
Postprint: archiving allowed
Green circle
Published version: archiving allowed
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Abstract

This study is an exploratory research effort to understand hotel future customers’ intentions to adopt and perform the three types of ethical tourism, namely positive, negative and discursive types. There has been scant research, so far, with regards to ethical behaviour in the tourism sector. In addition there are considerable voids with reference to the factors that are able to affect this type of behaviour. However, in Greece there is already a considerable number of hotels, which have obtained the Green Key certificate. Their managers do need and seek for the most optimum marketing channels to promote their competitive advantages.